Investigating - Users in Email Designer Version 3 are experiencing an issue when uploading a PNG image file with transparency, where the background colour will default to black.
To remedy this issue, users can manually adjust the background colour or upload an image without a transparent background.
Our team is currently working on a solution to this issue.
Sep 17, 13:17 PDT
To remedy this issue, users can manually adjust the background colour or upload an image without a transparent background.
Our team is currently working on a solution to this issue.
Sep 17, 13:17 PDT
Monitoring - Due to a recent change to the permissions required by Google for extensions in Gmail, you may have had issues verifying Bananatag in your Gmail account.
We're working on updating the Bananatag extension for Gmail in line with the changes made by Google.
While we're making this update, your IT team can manually whitelist the Bananatag extension, which will allow you to authorize and log in normally.
Follow this link for instructions https://support.google.com/a/answer/7281227?hl=en , and use the client ID 463332749987-73p9hioqn0d308q9g952pasrv14v2llt.apps.googleusercontent.com/
Send Later button disabled
Email Scheduling features are temporarily disabled while we make updates, and will be re-enabled as soon as possible.
Jun 25, 14:40 PDT
We're working on updating the Bananatag extension for Gmail in line with the changes made by Google.
While we're making this update, your IT team can manually whitelist the Bananatag extension, which will allow you to authorize and log in normally.
Follow this link for instructions https://support.google.com/a/answer/7281227?hl=en , and use the client ID 463332749987-73p9hioqn0d308q9g952pasrv14v2llt.apps.googleusercontent.com/
Send Later button disabled
Email Scheduling features are temporarily disabled while we make updates, and will be re-enabled as soon as possible.
Jun 25, 14:40 PDT
Tracking and Sending
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Operational
Gmail extension
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Under Maintenance
Outlook 365 add-in
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Operational
app.bananatag.com
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Operational
Outlook for Windows add-in
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Operational
Processing tracked events
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance