Drafts are not saving for some users
Update - This issue is continuing to appear for some users but is rare and intermittent. We have escalated it to the highest priority and are continuing our investigation efforts.

If users experience the issue please reach out to support@bananatag.com as soon as possible.

Thank you for your continued patience with this issue.
Jan 6, 15:45 PST
Monitoring - While we have not received new reports of this issue, we are continuing to monitor the situation.
Nov 21, 17:11 PST
Investigating - We have found that some users are having intermittent issues saving drafts in the email designer.

We are investigating to determine the root cause of the issue.

If you are also encountering this issue, please email support@bananatag.com
Nov 21, 10:07 PST
Tracking and Sending ? Operational
Gmail extension ? Operational
Outlook 365 add-in ? Operational
app.bananatag.com ? Operational
Outlook for Windows add-in ? Operational
Processing tracked events ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Gmail Extension
Fetching
Outlook 365 add-in
Fetching
app.bananatag.com
Fetching
Outlook for Windows add-in
Fetching
Processing tracked events - opens, clicks, survey responses
Fetching
Past Incidents
Jan 21, 2020
Gmail Extension authentication loop
Resolved - After monitoring the situation, the issue appears to be resolved.
Jan 21, 10:51 PST
Monitoring - After an investigation, our engineering team deployed a fix that addressed the authentication issue.

We are monitoring the situation to ensure that the issue has been resolved.

If you continue to see authentication issues with the Bananatag Gmail extension, please contact support@bananatag.com
Jan 21, 10:49 PST
Investigating - We have encountered an issue where some users are unable complete the authentication step when using the Bananatag Gmail Extension.

We are currently investigating this issue to identify the root cause.
Jan 21, 09:27 PST
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Gmail Extension and Outlook 365 Add-in authentication loop
Resolved - After monitoring the situation, the issue appears to be resolved.
Jan 17, 08:58 PST
Monitoring - After an investigation, our engineering team deployed a fix that addressed the authentication issue.

We are monitoring the situation to ensure that the issue has been resolved.

If you continue to see authentication issues with the Bananatag Gmail extension or with the Bananatag add-in for Outlook 365, please contact support@bananatag.com
Jan 14, 15:59 PST
Investigating - We have encountered an issue where some users are unable complete the authentication when using the Bananatag Outlook 365 Add-in and the Bananatag Gmail Extension.

The Bananatag add-in for Outlook Classic and the Bananatag web app are not impacted by this issue.

We are currently investigating this issue to identify the root cause.
Jan 14, 14:00 PST
Jan 16, 2020
Email Designer Template Library Update
Completed - The scheduled maintenance has been completed.
Jan 16, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 13:01 PST
Scheduled - Our core employee email templates have been updated for use in the new Email Designer. The new templates will be rolled out to the Email Designer 3 this week.

While we're making this update, the Template Library will be unavailable for a period of approximately 48 hours, starting on Tuesday, January 14th at 1PM PST. After the update, any newly created templates from pre-built designs will utilize the new Email Designer 3.

Any existing drafts or templates in your account will not be affected by this change.
Jan 13, 16:18 PST
Jan 15, 2020
Spacing issues in Email Designer 3
Resolved - After monitoring the situation, the issue is now resolved.

If you are still experiencing challenges with Email Designer 3, please contact support@bananatag.com.
Jan 15, 15:20 PST
Monitoring - Our engineering team has implemented a fix to address these issues. We are monitoring the situation to ensure that the issues are now resolved.
Jan 15, 14:22 PST
Identified - Our engineering team has identified the cause of the issue and is working on a fix.
Jan 15, 12:20 PST
Investigating - We have received reports that Email Designer 3 users are experiencing some spacing issues that are impacting how their designs are displayed once sent.

Our engineering team is investigating this issue to identify the root cause.

If you are currently experiencing this issue, please contact support@bananatag.com
Jan 15, 11:08 PST
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

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