Monitoring - While we have not received new reports of this issue, we are continuing to monitor the situation.
Nov 21, 17:11 PST
Investigating - We have found that some users are having intermittent issues saving drafts in the email designer.

We are investigating to determine the root cause of the issue.

If you are also encountering this issue, please email support@bananatag.com
Nov 21, 10:07 PST
Tracking and Sending ? Operational
Gmail extension ? Operational
Outlook 365 add-in ? Operational
app.bananatag.com ? Operational
Outlook for Windows add-in ? Operational
Processing tracked events ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Gmail Extension
Fetching
Outlook 365 add-in
Fetching
app.bananatag.com
Fetching
Outlook for Windows add-in
Fetching
Processing tracked events - opens, clicks, survey responses
Fetching
Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019

No incidents reported.

Dec 12, 2019
Resolved - After monitoring the situation, we have concluded that this issue is now resolved.

If you are still experiencing issues with Email Designer 2, please contact support@bananatag.com
Dec 12, 10:05 PST
Monitoring - We have implemented a fix and are monitoring the results to ensure that this issue has been resolved.

If you are currently experiencing issues with Email Designer 2, please contact support@bananatag.com
Dec 12, 08:35 PST
Investigating - We have received reports that some drafts are not saving for some Email Designer 2 users on app.bananatag.com

Please note that this issue does not appear to impact users saving their Email Designer 2 designs on the Bananatag add-ins. This issue also does not appear to impact Email Designer 3 users.

Our engineering team is investigating the issue to identify the root cause.

If you are currently experiencing issues with Email Designer 2, please contact support@bananatag.com
Dec 12, 06:57 PST
Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Postmortem - Read details
Dec 4, 21:31 PST
Resolved - This issue is now resolved.
Dec 4, 21:29 PST
Monitoring - After identifying the issue, our engineering team has implemented a fix that has addressed the issue.

We are monitoring the results to ensure that this issue has been resolved.
Dec 4, 16:25 PST
Investigating - We have received reports that tracked links are slow to load for some users.

While links do eventually load, and metrics are recorded accurately, our engineering team is currently investigating this issue to identify the root cause.
Dec 4, 15:42 PST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.