All Systems Operational
Tracking and Sending ? Operational
Gmail extension ? Operational
Outlook 365 add-in ? Operational
app.bananatag.com ? Operational
Outlook for Windows add-in ? Operational
Processing tracked events ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Gmail Extension
Fetching
Outlook 365 add-in
Fetching
app.bananatag.com
Fetching
Outlook for Windows add-in
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Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020
Resolved - Our team identified the root cause of this issue and implemented a fix.

After monitoring the situation, we have confirmed that this issue has been resolved.

If you are still seeing issues when sending from our Outlook 365 add-in, please contact support@bananatag.com
Oct 28, 18:11 PDT
Investigating - We have received reports that users are unable to send via our Outlook 365 add-in

Our engineering team is investigating this issue to identify the root cause.

This issue can be temporarily resolved by refreshing your Outlook 365 session.

If you would like more information on how to refresh your Outlook 365 session or have any additional questions, please contact support@bananatag.com
Oct 28, 09:16 PDT
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - Our team has resolved this issue.

All users will see their recipient data display on app.bananatag.com without delay.

If you have any questions about this issue, please contact support@bananatag.com
Oct 22, 22:01 PDT
Monitoring - Our team has resolved any delays in recipient data updating for all users sending from email clients.

Some users sending from app.bananatag.com may still experience delays in recipient data updating.

We are also implementing a fix to resolve any outstanding delays for users sending from app.bananatag.com.

If you have any questions about this issue, please contact support@bananatag.com
Oct 22, 09:06 PDT
Investigating - We have received reports that users are seeing a delay in the processing of recipient opens, clicks, and survey feedback.

Our engineering team is investigating this issue to identify the root cause.

Please note that recipient data is being recorded accurately and no data will be lost due to this issue.

If you have any questions, please contact support@bananatag.com
Oct 21, 13:00 PDT
Oct 21, 2020
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.