Bananatag Status

Monitoring - While we have not received new reports of this issue, we are continuing to monitor the situation.
Nov 21, 17:11 PST

Investigating - We have found that some users are having intermittent issues saving drafts in the email designer.

We are investigating to determine the root cause of the issue.

If you are also encountering this issue, please email support@bananatag.com
Nov 21, 10:07 PST

Tracking and Sending Operational

Gmail extension Operational

Outlook 365 add-in Operational

app.bananatag.com Operational

Outlook for Windows add-in Operational

Processing tracked events Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Gmail Extension

Fetching

Outlook 365 add-in

Fetching

app.bananatag.com

Fetching

Outlook for Windows add-in

Fetching

Processing tracked events - opens, clicks, survey responses

Fetching

Past Incidents

Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

Email Designer 2 drafts not saving on app.bananatag.com

Resolved - After monitoring the situation, we have concluded that this issue is now resolved.

If you are still experiencing issues with Email Designer 2, please contact support@bananatag.com
Dec 12, 10:05 PST

Monitoring - We have implemented a fix and are monitoring the results to ensure that this issue has been resolved.

If you are currently experiencing issues with Email Designer 2, please contact support@bananatag.com
Dec 12, 08:35 PST

Investigating - We have received reports that some drafts are not saving for some Email Designer 2 users on app.bananatag.com

Please note that this issue does not appear to impact users saving their Email Designer 2 designs on the Bananatag add-ins. This issue also does not appear to impact Email Designer 3 users.

Our engineering team is investigating the issue to identify the root cause.

If you are currently experiencing issues with Email Designer 2, please contact support@bananatag.com
Dec 12, 06:57 PST

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

Tracked links are slow to load for some users

Postmortem - Read details
Dec 4, 21:31 PST

Resolved - This issue is now resolved.
Dec 4, 21:29 PST

Monitoring - After identifying the issue, our engineering team has implemented a fix that has addressed the issue.

We are monitoring the results to ensure that this issue has been resolved.
Dec 4, 16:25 PST

Investigating - We have received reports that tracked links are slow to load for some users.

While links do eventually load, and metrics are recorded accurately, our engineering team is currently investigating this issue to identify the root cause.
Dec 4, 15:42 PST

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

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